Lexus of Santa Fe Reviews & Testimonials
Looking for testimonials and reviews about Lexus of Santa Fe? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.

I scheduled a 5K for 2 days after I called. They were on time. Gave me paperwork to explain expectations. And sent prompt report of all’s well. Pretty car is clean now, too.

Great service! Our 2010 RX450H drives like a new car after today’s service. Clear Communications and explanations of services needed.

Even in the middle of major construction the service department is top-notch and well prepared to help when you needit!

Super fast service. Were on a road trip and they got us an appointment at the last minute.

Jay, our salesman, was incredible. He was able to explain the pros on the two cars we were looking at as well as the cons. He listened to what we wanted and focused on our interests. Even post sale he remains available to answer questions. Highly talented salesman!

Good service, very friendly, and very helpful. This is the first time I visit this dealership and I was very satisfied. They checked my car and corrected the issues in a very timely manner.

Letitia is always prepared to get me when I arrive, anticipates my need for a loaner and updates me on the progress of my service via text and a phone call. She makes me feel like a valued customer! She is professional, efficient and has a can do attitude!!

Lexus of Santa Fe has always treated me with the utmost respect and handled purchases and services with dignity! Highly recommended!

Latisha in service is great! Personable, professional and helpful. Construction is a hassle but service was quick and easy.

People were great it was easy to deal with them penny was a great sales person very honest about everything

I love the Lexus dealership in Santa Fe. They are all very professional and helpful

My 30,000 serving at Lexus Santa Fe was stellar. Staff was prompt and courteous. Everything looks great !

Friendly and good service. Building is under construction right now but the temp facility is comfortable. Two hours seemed a long time however for an oil change and wash, need to expedite a bit.

Great customer service and courteous staff. Have used them for years and multiple vehicles. Looking forward to their new facility.

I trust the quality of work that is do e on my car. I was also appreciative of the service representative finding a number of discounts that I missed.

J, James, Vincent and the whole team worked to create an efficient and enjoyable. We were able to reach an agreement on a 3 hr visit!

The service staff at Lexus of Santa Fe is excellent. They check in and give you updates on your car and when they anticipate will be ready. Looking forward to their new facilities.

Everyone is extremely professional. Much much better than the Albuquerque Lexus . It is also closer to my home.

Great service. They helped more me more then I expected. I give them the highest rating.

Leticia was extremely helpful and friendly. My car was ready on time. I felt the service was very good.

We have lived in Santa Fe for about two years now. My husband has a Lexus and I have an Infinity. We have used the service department at the Lexus dealership to service our Lexus and we have been very happy. When my Infinity needed work, I called the service department at Lexus and they told me to bring it right in. Our service advisor Ron and Brian were wonderful! They kept me informed as to what needed to be fixed. They did an excellent job fixing it. When I went to pick up my car, they had washed it ... Read More DealerRater - Jun 1, 2025

Ronald was excellent. Great communication and courteous. Made it easy. He explained everything and proceeded after I approved it.

Great service. Enjoyed and felt comfortable with the representative. Clean facility and efficient service. Thank you

Prompt and service oriented. The texting service is very efficient. However, I did not get an adequate explanation for all service that was completed.

Everyone is super helpful and goes out of there way to help. The facility is clean and has multiple amenities.

Jay was excellent, he took the time to educate us on all the features of our GX 550

We're so pleased and appreciative for service without an appointment and a new tire in stock. It made our vacation so much happier!

Worked out good,...,I don't have 15 words to put down on the computer

It was a great experience the workers were so helpful the waiting room was very pleasant!

This team was so great to work with from start to finish. Great communication, very friendly, and honest salesmen. I would definitely recommend this dealership!

So far has been good, service and staff good, had one bad courtesy wash other than

Brian always has phenomenal service and communication is top tier. I have never experienced this at other dealerships.

My oil change was done in under an hour! I made myself a coffee, got comfy on the couches, and watched a YouTube video on the huge tv in the waiting room. Ronald is kind, professional, and to the point. All the staff made me feel comfortable. Lexus of Santa Fe continues to deliver top notch customer service.

Fast reliable service. Very professional in all aspects. Will continue to bring my car for service.

Fast and very good service Always on time and they do everything they say they would do I recommend this dealership always

Lexus lease end - didn’t know what to expect because we have only done buyouts before. But these guys did the End of Lease inspection, provided finance options, trade-in deals and everything was done in about an hour! Picked up our new car next day.

Brian is such a pleasure to work with! He always gets me in when I need maintenance on my car. I was also happy to work with Ron this time too! Lexus Santa Fe truly has top tier customer service, I chose them over Abq Lexus. Thank you!

It’s a mess right now but will be very nice when it’s done

Promote Ron Ayala to General Manager of this dealership. Why do you need fifteen words?

Latisha was attentive, friendly and kept me informed about my vehicle . She was patient and kind with my elderly mother

Both my service manager Tisha as well as the mechanic Jason went above and beyond to make sure that my repairs could be done on time. They were also honest to help me prioritize what I needed to do

Brian and his team were very helpful to a first timer! Courteous, friendly, knowledgeable and all around great team!! Keep up the great work.

Overall excellent. Courteous and friendly staff, knowledgeable management, and dedicated to customer service. sales staff go out of their way to answer questions and find solutions.

Went in for routine maintenance on my car and the service department is exceptional! Upon arrival they immediately greet you and ask how they can help. Shout out to Brian who is very pleasant and eager to get your car checked in and ready to be serviced. I love coming to Lexus of Santa Fe the team is very knowledgeable, friendly and they make you feel right at home.

Every encounter my wife and I have had with this dealer has been positive. The people are bright and friendly and very thorough. No complaints!

The Santa Fe dealership is a very nice dealership. They are currently remodeling it and I can only imagine how much better it will be after they finish.

Brian was great! Really saved the day for us before a moving trip. Would definitely recommend!

Working since day one with the GSM Roxy and sales Vince was beyond impeccable, they accommodated to me like family! From finding a car that fit me and my kids to making accommodations to bring me down from abq to Santa Fe, nothing less of an amazing buying experience!

Appointment made and they serviced in right on time. The Service Rep, Brian, was efficient and friendly. Thank you Lexus of Santa Fe

Friendly staff and prompt attention. Vehicle serviced on a timely manner as I was told

Even while under construction for their new showroom and other facilities, Lexus of Santa Fe is on top of their game. Great communications, service performed properly and car washed prior to return. Brian was my contact and he, as usual, was great!

Incredibly thorough and follow up excellent Latisha was so very helpful and gave me repair service information

Extraordinary professional experience. The consideration and dedication is unparalleled in my experience. Thanks Jay & Latisha

Latisha and crew went next level in detailing my new car and problem solving! A well oiled professional experience. So easy, so kind, great loaner car too!

Great customer service, very accommodating. LaTisha is very professional and helpful 🙂 will return to this dealership for future service. Good job 👍

I worked with Brian at the Santa Fe Lexus dealership. He was very accommodating, provided me with updates, and answered any of the questions I had regarding the service. I enjoyed working with him, and I felt good about working with the Lexus dealership.

Brian Brannan is an amazing manager, he goes over and above to satisfy his customers.

Great service! Appreciate the videos with the technician walking me through what they see and their perspective on condition.

Lexus of Santa Fe is a first class operation in both sales and service. All the employees were friendly and courtous.

Very helpful and informative don't do words don't do words don't thanks

Everyone on staff is kind and courteous and very helpful. special thanks to sales and service

Excellent customer service well trained technicians. Reasonably price services. Service was done in a timely manner. Thank you for offering discounted vehicle service.

Very competent, friendly & helpful. Easy and transparent process! I got what I wanted and in a reasonable time frame. Also fun!

Adrain was very nice, clean, and answered all our questions I would recommend this dealership

We have always had our Lexus serviced here. Quality and professionalism. Brian was excellent today.

Good service department Waiting on video of recommended work to plan on scheduling and finances.

Lexus Service Santa Fe, NM is wonderful and I trust them to take care of my auto.

The sales team was professional, knowledgeable and friendly. An enjoyable experience. I highly recommend Lexus if Santa Fe.

I'm very pleased with Lexus of Santa Fe. Thank you that's my thoughts

The dealership was friendly and professional. The service agent was the best I have ever had the pleasure to work with. Car wad returned to me in a clean condition.

Service man Ron was very attentive to my needs & kept me informed every step of the way.

It was a pleasure to do business with Lexus of Santa Fe. Staff was knowledgeable, polite attentive.

Friendly, professional & knowledgeable sales staff. Excellent customer service from sales & finance staff. An overall painless experience.

Adrian Nevarez made what is usually a tedious process painless! He was friendly, professional and very knowledgeable about the specific year & model of the Lexus we chose. When we returned for a test drive, even though he was with another customer, he assured that someone was available (Janessa, also very nice & knowledgeable) to accompany us & answer our questions. Adrian agreed to research obtaining the original owner’s CD manual & intervened on our behalf to acquire a second key at the dealer’s cost.
The dealership is undergoing renovations, so the offices were located in an on-site ... Read More DealerRater - Feb 19, 2025

It was a pleasure dealing with Mr. Brian Brennan. He is always very courteous, friendly and professional.

Had my one year checkup with oil change. The service was wonderful and the waiting area with very comfortable chairs. Everyone helpful and friendly to me.

Great service and comfortable space to wait, even though they are renovating their showroom! And they wash your car!.

Almost had to pay for service luckily a knowledge associate was able to assist with transaction

It was great the entire team is professional courteous and attentive to everyone. I enjoyed the experience.

I have always loved and trusted Lexus of Santa Fe. My cars have been great and the people who service them are always courteous and go out of their way to make me a happy customer. I can’t imagine going to any other dealer!

Brain Brannan is the best. Professional and helpful! We go back for great service always

Thank you Roxy and Jay smith for your outstanding professionalism, you folks went over and beyond to help us purchase our SUV, thanks again,

Brian is my service advisor and he went beyond expectation from my experiences with my previous Lexus service at another dealer I CA. He is caring, honest and a great communicator. This is my first visit to this dealership so hard to assess other aspects of LofSF. Car was not cleaned very well at the end of service but everything else was great.

Brian was great! he helped me get my car serviced right away and advice me on what to get next, also worked with my price quotes which he matched and beat!

Very good with service and work. Will return Would love for my bill to have been less

Affordable quick service kind attentive staff. Great work easy to set up service! Bought car here in past great experience

Latisha was wonderful to work with! Professionalism and her knowledge are outstanding. She worked with me on some issues we came across and was highly communicative. She sets the standard for Lexus and understands the quality management systems very well.

I have used only this dealership for service since I purchased my Lexus ten years ago. The several service advisors I have worked with over the years have always been courteous and helpful, and recently Brian Brannon and Latisha Brown have been especially so.

Great service. Brian our service writer treats you so well and efficient he makes you feel like a VIP every time.

Our sales representative Jay was the best! He wasn’t pushy and was very knowledgeable of the vehicle. He followed up with us 2 days after the sale and invited us to contact him anytime with questions.

Excellent service; great prices; great customer treatment; Brian was fantastic; highly recommend to anyone in Santa Fe area

Lexus of Santa Fe continues to provide superb customer service. Ronald Ayala is always outstanding. He is knowledgeable, polite, accommodating, and always informative. He is a strong asset for the dealership. I have been having my Lexus cars serviced at this dealership for 5 years and Ron has been consistently superb.

The service representatives are all very cordial and communicative , and the service is always excellent.

I have had nothing but great experiences at Lexus of Santa Fe. Brian, our service advisor, has been so helpful and great to work with. He goes above and beyond, he’s honest and he follows through.

I love the people in the service department. They are super polite and go the extra mile to get me answers. Latisha and Brian were very helpful.

Service personnel is always informative and attentive to our questions. We purchase the Lexus brand to a great extent because of the high caliber of the service departments. This is important to us.

All was GREAT Ron served us with Excellence Personal Specific Timely Friendly THANKS Bernie & Gale

Very courteous. Did as they said they would do. Lent me a loaner so Icould shop. Agent explained everything before and after.

Curtious on time well explained long time customer nothing else to say ok good rating

We always have great service with Lexus. That is why we continue to chose Lexus as our preferred vehicles.
Reviews & Testimonials | Lexus of Santa Fe