Lexus of Santa Fe Reviews & Testimonials
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Fast, friendly service, attention to detail. Complimentary wash/vaccum, and loaner car that I did not want to return as it was fancy, lol.
Got my car right in. No charge for replacing the key fob batteries. No reprogramming needed.
Best service techs I’ve ever dealt with. I was stranded 100 miles from them and Lexus got me to the dealership and the service technicians got me done fast. Very friendly and accommodating. I can’t thank them enough.
As always, excellent and professional service. Brandon Green is a superb representation of amazing customer service!!
Our service advisor Brandon always takes care of the car and us and keeps us up dated
Prompt and competent service representative. I felt that I wasn’t wasting my time with his understanding of the situation. I’m totally satisfied with the work and service representative Ron. Thank you
Friendly, professional service. Liked the video that was sent showing the undercarriage. Service completed within the promised time.
Good service. Very upfront about needs repairs and costs. All in all a thumbs up.
Very professional staff. Well trained on different vehicle options available to customers. Excellent follow up to educate buyer understanding of various operating systems.
Lexus of Santa Fe is wonderful! Service especially keeps my car running like new even though it is a 2013! They are always helpful and courteous.
I was very pleased with the Srevice I received, they were efficient and explained what needed to be done. I will not hesitate to use them again!
The service was great. The people were nice. I was disappointed that they didn’t look into the fact that some of the services were covered by my extended service warranty. I had mentioned that previously, but did not apply it until I asked to look into that because I was being charged for covered service. It was taken care of, but I shouldn’t have had to point it out. They weren’t that busy.
I got an appointment right away and the staff was very helpful and polite. I had a very good experience with them.
Good service pleasant staff, nice waiting area my car was washed and also a coupon for $ 20 off a nice surprise
We had no expectations when we drove up from Corrales as I only intended on test driving. Adrian was helpful and knowledgeable as was everyone there.
Ronald always takes care of me and my vehicle when I’m there whether it’s a simple question or scheduling services and follow up. I love my car and they help me take care of it at an outstanding level.
Since I bought my car here a year ago, I’ve had the best follow-up and service. Ronald has been very professional, helpful and pleasant to work with. He’s very courteous. I always think my car is well cared for at the Santa Fe Lexus dealership. Thank you!
Awesome service, provided nice loaner. Staff was attentive and service was great. Will be returning for all my needs.
Welcoming and professional. Up front pricing and detailed explanation of car features. Was able to provide some discount.
My wife and I used to travel for a living. We have to been to Lexus dealerships all over the country. Lexus of Santa Fe’s service department, is both the best, and the smallest we have ever been to! Don’t go to Albuquerque for anything major if you can help it. Ask for Brandon, he always takes great care of us.
Professional, courteous, and caring service; plus, the lounge where you wait is clean and always stocked with complimentary coffees and snacks.
Great sales personnel. Extremely professional and attentive. They made the purchasing experience easy and a pleasure.
I was amazed that I could make an appointment today for this morning and have everything done by midday today.
Adrian Nevarez is a professional and very knowledgeable young man! He went above & beyond answering our questions and helped in setting our new Lexus to our needs.
Dealership is always immaculately. All employees are very polite & professional, always! Service is continually outstanding.
Mr Ayala was very helpful,, professional and is a great asset to the dealership. Will definitely look forward to seeing him again.
As always great service at Lexus of Santa Fe. Ronald is superb, professional, informative. I feel like they take very good care of my car and are honest. I also love the text messaging to keep me updated on what they are doing to my car.
Very helpful in searching for my warranty. Brandon was very helpful and professional in his work. Took care of all my cars needs.
Prompt advice on additional service required.Estimates provided on all work. Timing to complete was provided.
Doesn’t take fifteen words to give a five star rating. But I made it work.
Appointment was easy to schedule. Service rep was ready to greet me. Car was washed and ready at the estimated time
On time. Very communicate and detailed in their explanations. Overall I am very satisfied with the service
Did not have an appointment. Tire warning light came on went to Lexus.. Service car when I arrived. Fixed it. Very happy!
We are visiting from Dallas and had a low tire. The nice people at the dealership worked us in and replaced our tire while we waited. We so appreciated how conscientious they were.
Longer wait by 1 hour, but overall a nice place to go! Would visit again!
Consistently helpful. I rely on them to help me care for my vehicle RX450h. Ron is my service manager and does a great job.
The salesman Chris Ortega and finance director Jarvis Newman were outstanding. The were extremely accommodating and very easy to work with. I cannot give them higher reviews.
My experience with Lexus of Santa Fe has been excellent. I bought my car from them in 2018. After 120,000 miles my car needed its scheduled maintenance- Brandon, Andre, and the entire team were amazing. They kept me informed about my cars needs and the time table for the service. I was given a courtesy car for the entirety of the service. Thank you Brandon and Lexus of Santa Fe!
Curtious,friendly clean.Adrain was very helpful, And nice. Loaner car was very nice. On time car repair
Brandon is my rep at the dealership and wanted to say he was “Outstanding”, very professional, explained everything that needed to be fixed maintained etc and all was done in a reasonable amount of time
Many years ago, I took my RX into this dealership to be serviced and left knowing that their practice was dishonest and they were up selling unnecessary services. I did not have my car serviced at that time. I went back to my usual dealership in Albuquerque and there I stayed. Recently, out of necessity, I decided to give them another chance and called to make a service appointment for my NX. It would be great to not have to drive to Albuquerque each time I needed service. I can absolutely say everything was completely different this time! My experience ...
I purchased the Lexus 350 RX about a year ago and this was my first time to have it serviced and I was greeted immediately upon arrival for my appointment which was at 11. I also meant to say the sales person that sold us the car did a spectacular job in accommodating us and making us feel comfortable buying this car.
Service was great. Brandon was professional and explained everything. The visit took longer than I expected but that was because of additional service that was required.
I use this dealership to service my older rx350. They have done a great job maintaining my car and providing care to keep it going for many more years. As a bonus, the courtesy rides and loaner vehicles have been a critical benefit for me as they have helped avoid a lot of disruption during servicing.
The gentlemen in the front office was very professional and kind. He was a please to do business with.
Jarvis was great in financing and was able to get me a great service contract for next to nothing. Dar was an excellent salesman and went out of his way to pick me up at the airport in Albuquerque and was able to get me an even lower price on my truck! Was in the dealership around 10 in the morning and was gone by about 11:30!
I have been a steady customer for 7 years. I expect Lexus quality and I am not disappointed
The Santa Fe Lexus dealership was able to provide service on my car immediately when I called for an appointment and Brandon immediately waited on me once I arrived.
Easy to schedule a service appointment. Friendly, efficient and professional staff. Dealership very clean and comfortable.
The reception was friendly and timely. The mechanic, Ronald, took me through all the necessary issues and we discussed pricing. The car was finished on time and the free car wash was done to a T. Great service shop.
Dar and Jarvis were friendly and personable and made me feel welcomed and appreciated throughout the entire process.
I really appreciate the loaner program. The service manager Ronald was very good. He needs a raise.
Adrian and Jarvis were extremely helpful and accommodating, made the deal flawlessly smooth. I was in and out in 1 hour. Jarvis was able to get me a lower rate to! Thank you both for the excellent service. Thank you Lexus of Santa Fe!
Brandon gray is amazing in service my Lexus water pump was giving out he got it taken care of with my warranty and the techs had it done in a day! Super nice and genuine.
Very professional, organized and trustworthy. Overall a pleasure to do business with and watch out for the well being of my RX450.
I have purchased and serviced two vehicles with Lexus is Santa Fe. I have always received excellent and fair service with everyone there. Great team in the service department especially.
Ronald did an excellent job for me today at the Lexus dealership in Santa Fe, NM. He is polite, prompt & provided great customer service! Thanks!
Brandon was terrific. Did not meet mechanic but I hope he did a great job. Have a nice day.
I was able to get an appointment on short notice for a first service on my 2023 Lexus. This dealership was so accommodating we were able to make our lunch date at Santa Cafe on time. Kudos.
Very nice dealership, clean and the service people all very courteous and helpful. I would definately come back when I am in Santa Fe.
Service Rep Brandon was: highly communicative, had high technical knowledge, seemed to know what he was doing, friendly, was anxious to get the job (30k service) done right.
Good prompt service at appointed time. Good explanation of service needs. Concern about service prices.
The sales representative was very helpful and great to work with. The finance guy took time to explain clearly and was helpful with my decisions
They are pleasantly efficient and a joy to work with: kudos to Ronald! Definitely on my recommendations list.
Great customer service test drove the car talked about where I wanted my payment to be and they were able to make it happen Chris Ortega is great to work with second car he has sold me definitely a great car buying experience.
Working with brandon was super easy. From the time I got to the dealership to the time I left. He answered my questions and was super polite.
Everything was as promised, quick and efficient. Got me in and out in one hour for oil change.
I was well taken care of in terms of effective car repairs, scheduling, and getting me a loaner on short notice.
Good value for work done. Very professional. I like to work with Brandon. Knowable and professional.
Buying my new Lexus was the best car buying experience I’ve had. Everyone involved were very professional, knowledgeable and non-aggressive
Informative, courteous, was welcomed promptly. Informed that the time for my service would approximately 2 hours.
I was helped by a new service advisor, Ron Ayela, who was helpful and informative. I felt heard when discussing the bill for a problem that was supposedly fixed last year.
Great service and great employees. I have purchased 4 RX 350 suvs from Lexus of Santa Fe.
Jarvis Newman was extremely awesome in providing helpful information on the final pricing on my new vehicle. I have worked with Chris Ortega before and he continues to make my experience great! Jarvis and Chris are great assets to the Lexus family.
Jarvis Newman, Adrian Neverez and Brandon Gray made my car buying experience the best experience! Very detailed and thorough! Highly recommend.
Jarvis and Dar were absolutely a pleasure to work with. Dar was patient and answered the many questions I had. Jarvis worked extra hard to get me the best financing possible. Lexus Santa Fe is most definitely the way to go!
Adrian the salesman was very respectful.....i really appreciated his calm and non pushy approach. the finance person, Jarvis Newman went over the options......he was very convincing and i walked out feeling like i could relax with the extensive coverage i got. everyone at the dealership was very friendly and non aggressive. i would recommend Lexus of santa fe.
I had a great experience finding my pre owned 2021 RX 450h with Chris Ortega and Jarvis Newman was brilliant at assisting in completing the financial aspect. I’m very pleased that he explained thoroughly extra protection available such as Resistall 360, tire and wheel protection and more. Both gentlemen were friendly, listened closely and were very professional. I highly recommend working with Jarvis and Chris at Lexus of Santa Fe!
Had an awesome experience buying my vehicle. I highly recommend this dealership to anyone looking for a car. Thank you Adrian Nevarez my salesman and Jarvis Newman my finance guru for getting me the absolute best deal! You two were great!
Dairush Esfanti, Jarvis Newman and Vince Mora provided excellent service for my husband and me! They were very patient and helpful!
Had a great experience buying a car from Lexus of Santa Fe. Jarvis Newman, Chris Ortega and Josh Welch were great and provided excellent service. Thank you
Staff is Very courteous and respectful. Fourth vehicle purchased from Lexus of Santa Fe. Will keep giving them business.
Working with Jarvis Newman and Dariush Esfandi made the process of buying a vehicle with Lexus painless. These gentlemen were polite , helpful and very professional. I would highly recommend buying your next vehicle from this dealership
My husband and I just purchased a new Lexus SUV from Lexus of Santa Fe. Every aspect of the process went smoothly and without a hitch. Every one of the staff and the managers are so personable and helpful, and helped us get just the right car that we were looking for. Jarvis Newman and Vincent Mora were so cordial and helpful. I think we might be Lexus drivers for life! What a great dealership!
Buying a car here was a very good experience. I want to thank Chris Ortega, Josh Welch, and Jarvis Newman for making this happen smoothly. Thank you for exceeding my expectations.
My experience at the Lexus of Santa Fe started out rough but because of the help provided by Josh Welch, and Jarvis Newman, they made it a real pleasure to work with them. I had initially went to look at a car but unfortunately that car had sold and I was extremely disappointed and upset. However, thanks to the help of Josh and Jarvis they had made sure to find me a car. Josh went the extra mile to look at all possible options and sure enough we found a nice 2011 Lexus es350. Without Josh's helps I would've ...
Our experience at Santa Fe Lexus with Jarvis and Josh was very professional and wonderful. From the the moment we got there, we were greeted we kindness and caring. Josh was very knowledgeable about the car we were going to buy. Jarvis was very welcoming and professional. He explained everything to us and also answered our questions. Overall our experience was great and pleasurable. If you need a used or new vehicle Lexus of Santa Fe is the place to go.
The staff was k owleadfeavle, helpful but not pushy. Best car buying experience in my lifetime.
Very nice people. No games. Buying my new Lexus NX 300 was a great experience.
I have purchased 2 vehicles from this dealership. They always take excellent care of me and their prices are always fair. I like this dealership more than the Albuquerque store.
Chris Ortega was extremely attentive and caring for someone who required a full education on specifics about her new Lexis hybrid, He was super patient through three tutoring sessions that I requested, addressing each concern and, in every case, giving practical solutions. Also he worked hard to make the financial part acceptable. Soon after, I had to drive to California, had a great trip knowing what to expect and how to deal with whatever might come up. Rest assured that he is putting out exactly what you would hope Lexis stands for!
2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
Chris continuously went above and beyond to satisfy what I wanted in a car buying experience including driving the car from Santa Fe to Albuquerque, delivering it to my front door, walked me through setting up my phone AND thru the car features.
I told Chris I needed a car, somewhat serious but not committed. He showed me an option I actually really liked, asked me what kind of payment I was looking for, and made it happen for me! Very professional and easy to work with. Good personality that keeps it real and made it feel like he was there for me, not the other way around. Keep up the good work, awesome employee!
Cold drink on a hot day, professional and polite, no pressure, great communication via email and telephone, very knowledgeable of vehicle, quick and painless. Worked around my work schedule. Salesman had a great attitude and listened to all my questions and concerns. Even after purchase he still answers questions I have. Santa Fe Lexus has happy people that make it a happy place.
Tony is hands down the best salesman i have ever done business with! He is very respectful, hardworking and gets things done. His professionalism is a 10/10. Helped me the entire time. From the day i walked in, till present day. He personally assisted me with getting my enform set up, Helped me with the navigation and was extremely courteous. Will definitely bring all my closest family and friends to him. Thank you Tony for the vehicle for my son and I. Your the best!
Tony R provided excellent customer service throughout my car buying experience. He was very attentive and very responsive in our communications. He worked with me to get the vehicle of my choice in a price range that was affordable for me. Tony was very pleasant and great to work with.
It's my 4 Lexus that we have purchase from Tony R. He's very thoroughly detail and very knowledge. Whenever I need help or question about my car. I can count on him. Liza
Reviews & Testimonials | Lexus of Santa Fe