Lexus of Santa Fe Reviews & Testimonials
Looking for testimonials and reviews about Lexus of Santa Fe? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Brian Brannan was excellent in helping me with some roadside assistance and follow up service. Thank you, Brian!
Professional, and Sales person was knowledgeable and not was not a pressure salesperson. Thank you
Ron in service was very helpful in getting my suv in for a new set of tires.
Thank you Brian for an excellent customer service as always. We'll continue taking our vehicle there.
Brian was fantastic. Knowledgeable and polite.. when there’s an issue you learn a lot about an individual. This man is unique.
I appreciate the professionalism of the sales and service personnel. I’m comfortable to ask for assistance with understanding my car better.
They did everything as I expected. The service manager was great. I would use them again
Brandon Gray, my excellent service advisor, rates 5 stars! Thank you! Thank you! Thank you!
Ron was great, I thought I had made an appointment but somehow it had not gone through. He was very understanding and got me in for an oil change so I wouldn’t have to come back another time. Also, enjoyed having a clean car for the ride home, the car wash is very much appreciated. Everyone there so helpful and friendly.
Excellent service and welcoming, friendly staff. Although the dealership is being upgraded with much construction in process, still the waiting lounge was attractive and comfortable. My service person, Ron, was friendly and efficient as always. All in all, a very pleasant experience.
I have always found the service to be of high quality and the services agents knowledgeable and helpful.
Brandon is best serviceman in 25 years of having a Lexus! He saved my day yesterday!
Brandon is always courteous, helpful, informative and does what he says he will do. So important!
Great experience! I wasn’t given any grief about wanting a rental. The check in went very fast. Brian Brennan did an excellent job! One of my best experiences with the service department! Keep up the great customer service!
In and out timely, great service, Brandon super helpful and kind. Overall highly satisfied with service
Great service. When I walked in, I was met at the door, and I didn’t even have to provide my name. They knew who I was. Everyone was very friendly and helpful.
Everything went well, check in was easy . Loaner car was great , car was ready next day
Friendly, efficient service by pleasant people. Very helpful making appointment and my car came out sparkling clean. Brian is great!
Very professional and friendly service. They are very attentive and make sure all is good. Great car wash- got all if the dog hair out if the car.
I was very pleased to find that my oil change was not only done in a timely manner, but a multi-point inspection and vehicle wash/ vacuuming was included as well. Very comfortable waiting room (despite being in the middle of construction) which included chairs low enough for those of us under 5’9” to sit comfortably, very rare in public seating. Brian Brannan and other staff were consistently communicative, respectful and friendly. I would not hesitate to recommend them to anyone seeking automotive service.
Brian Brannan was courteous and attentive to our needs. I would recommend Lexus of Santa Fe.
Service was top-notch and Ronald went over everything beforehand. I was surprised at how much everything costs nowadays
Consistent, outstanding efficient trustworthy service. They tell me what the service will cost when a book the appointment, and assuming they find no unforeseen issues, that’s what I pay. Head and shoulders above any other dealer in Santa Fe.
Routine oil and filter change was quick and easy and the ca was washed too. Great dealership!
Brian did a great job of service today, he was clear, precise and polite. Very helpful
Outstanding service Brian Brennan had superior customer service and a friendly and helpful manner. He also provided follow-up so that I knew the status of the service.
Took my GS350 in for an inspection and oil and filter change. Ronald and the Lexus service department were quick, respectful, efficient, and thorough. Good to know everything is green. Very satisfied.
Chris Ortega is an exceptional sales rep, both friendly and very informative. He did a great job of explaining all aspects of the vehicle, including the myriad of tech/electronic details that have been included since our last car was built.
Brandon Gray in the service department is great. His knowledge of the Lexus line is great and he is really good with the customers.
Timely and efficient. Brandon does a great job!! They did my 5,000 mile check-up, reprogrammed my new key fab and provided an additional one for reserve.
Even during current remodeling process and working out of temporary conditions, everyone at Lexus was quite pleasant. Brandon with Service Dept was on it! Professional and consistently updating me as I waited for service to be completed!
I was worried when our previous service writer left but Brandon has picked up where our previous left off and handled our services seamlessly and flawlessly. He and Lexus of Santa Fe are the reason I simply can not bring myself to buy a MB for our next car but shopping only Lexus.
Lexus of Santa Fe is always great! They take really good care of my IS250. I can always depend on them.
Just bought RX350h new! Initial 5000 mile check up. Ron was great answered all my questions and showed me some things I didn’t know anout! All free!
Outstanding service and communication from rep Chris Ortega. The entire process was seamless. I would highly recommend the dealership.
I trust my service manager and technitions in their recommendations and performing service correctly .. very trustworthy.
I’ve recently started taking my vehicle in for service at the Santa Fe Lexus and have been very pleased with the service I’ve been receiving.
Service is always good and easy to schedule. Brian is a great service representative. The lobby is comfortable for waiting.
I had a warranty situation taken care of very efficiently. The service dept took good care of me & the car.
Brandon was very polite and very knowledgeable. Everything went smoothly, and my overall experience was excellent.
My visit with Lexus today.. and especially Brian (Santa Fe) was exceptional. He helped get my issue fixed with excellent communication and kindness. I’ll always go back to Brian!
The service advisor, Brian Brannan, provided exceptional customer service with high-quality service. I was impressed by the technician's knowledge and skills.
Excellent service, an extremely well tuned customer service. I enjoy dealing with Brandon Gray and service, as he is very attentive and knowledgeable.
Brian, my service rep, was superb……Thoughtful, thorough, a good listener and obviously extremely knowledgeable and experienced. I feel very comfortable calling him if some issue about my car arises and have full confidence in his ability and caring to gives me advice or just take care of the problem. Thank you.
Ron helped me check in and was there when I checked out great service! Loved the service!
Brandon is the BEST! Thought my service was scheduled in Santa Fe but it was really Albuquerque but he made arrangements so I could get it done in Santa Fe
Staff is excellent to work with. Always very professional and courteous. Brian Brannan kept us informed of the progress and work being performed. Car was super clean when we left. Always a good experience when we are there.
Very professional, friendly and great to work with. Car very clean when we left. Brian kept us up to date on service work
I love visiting Lexus of Santa Fe for all my service needs at every milestone. I am treated extremely well and surprisingly nothing ever costs an arm and a leg. I wait while the work is being completed and that takes about an hour. I will continue to support this dealership thanks to Josh, Chris, Ron and Cisco.
Excellent, especially Brian who always does a great job! Dealership is clean and attractive. Enjoyable.
Excellent service, quick, and Brian was fantastic. Great job all around and an incredible car.
Our experience with Mr. Chris Ortega and Mr. Brian Brennan were outstanding. Both were very professional and exceptional customer service!!! Very pleased thank you Mr. Ortega and thank you Mr. Brannan.
The dealership's service department is top notch. They went above and beyond to accommodate us considering we didn't have an appointment. The staff was very professional and personable. The facility was immaculate and everything you would expect from a world-class luxury vehicle retail establishment. I highly recommend them.
This was my first experience and it was excellent! Brian Brannan provided exceptional service. I came to Lexus because I have known him for years and would trust no one else!
Routine service for our RX350h was easily scheduled on line, promptly greeted on arrival and all work done quickly and properly.
Always prompt and all staff courteous plus we were on a tight schedule so happy to have a loaner car while the service took place. Thank you Brandon.
Excellent and timely service provided by dealer. My batter for ES 350 was dead and they replaced it quickly.
Great service. In and out quickly. Knowledgable when I have questions. Patient and great with my toddler walking around the dealership while we wait.
Brian was my service advisor. He is as good as they come and made my 3+ hour drive to the dealership worth returning.
Brandon Gray did an excellent job of making sure that all my services were completed
Hands down the most courteous and helpful staff I’ve ever experienced. Through the sale and initial service they have been great!
Always good service. Live 280 miles away and come to Santa Fe for service. Always pleased
Lexus of Santa Fe always takes car of my needs with a friendly attitude, From repairs, service, And VERY IMPORTANT CLEANING.
The service staff was very helpful, knowledgeable and professional and kept me informed at every step.
Very responsive to my recall issues. Quick turnaround. Also was very happy with deer handling if purchase of my Lexus last June
Lexus of Santa Fe has continually offered me exceptional customer service, fair pricing for servicing my ES350, and a professional and courteous staff.
Penny our salesperson was very knowledgeable and helpful with the process. The experience from start to finish was the best I’ve experienced. I would recommend this dealership to anyone looking for a new or used car.
Beautiful. Like a shrine to their product. Well trained staff. However, instead of explaining each warranteed item, it seems like the service is more a search for items to repair before their time. Lastly, after paying for an additional 25,000 mi service which included an oil change every 5000 mi it was changed to every 10,000mi. So, not very impressive. Ronald, our service rep however, was outstanding. Professional, courteous and very diplomatic. Thanks for taking the time to listen to me.
The dealership is 40 miles from home and everyone is so friendly and accommodating. I call Brandon when my car needs service and he is awesome!
Thank you for taking such good care of my car, I will be back fir the next service
The man I worked with was very professional. satisfied except the car interior was not cleaned
All were very courteous and professional. I like the notifications by text. Comfortable waiting area.
Service agent was friendly and professional. Work was completed on time and efficiently. Discount was accepted without hassle.
Excellent service. My 2011 Lexus looks, smells, and acts almost new. We’ve always had Lexus SF service it.
They were very acomadating. We were from out of the area so we relied on them to describe the care accurately and they did. They then picked us up at the airport and made the car buying and financing process simple and quick. Everyone was enjoyable to work with. Thanks
Very knowledgeable and explained all of car options. Felt comfortable and know I can contact them any timeframe
The Excellent customer service I received exceeded my expectations. In particular, Mr. Andres Rodriguez ensured that my request was met and he took the initiative to make sure my car would look Brand New when all the work was completed. Mr. Rodriguez must be commended. Thank you Lexus!
The service technician was extremely polite, knowledgeable and professional. He kept me informed of progress and estimated completion and the work was completed on time.
Fast friendly service. Had my car ready to go way before time promised. And washed.
Great customer service, prompt & nice follow up. Both service writers were informative and explained issue.
Very professional and caring team at Lexus of Santa Fe. Nice loaner vehicles are givin out to keep you on the road while repairs are being addressed. Very amazing experience always!
They were Very professional, explained the repair situation in detail and great customer service! Thanks Andres & Kevin!
Today’s oil change and service was outstanding!! The mechanic was absolutely fantastic!!! Everything was perfect and smooth. We also appreciated the car wash!!!
Brendan was friendly, helpful, and happy. He’s an asset to Lexus of Santa Fe!
The dealership was excellent. The experience was amazing. The employees were all very friendly and helpful.
Service folks are very accommodating, knowledgeable, as well as good communicators. The sales people were helpful and low key, a useful trait.
Prompt, friendly, Good work and offered a car wash with a smile when they were down one worker.
Outstanding service! Will be back! Everything was done in a timely manner and Andres communicated very well!
My service associate was Ronald Ayala. He was not only courteous but got to my auto quickly, explained what would be done, what service was needed or suggested and why, and coordinated with the service department to fix my car within an hour. It was a great experience and I will request Ronald again.
The Andres, service advisor, is very professional and has answered my tech questions and taken care of our vehicle service.
The Lexus of Santa Fe service department is stellar, leaving no stone—or automotive mechanism—unturned. Bravo!
The service department started work.on my car the minute it arrived. When they had my problems diagnosed they explained in detail my options and worked with me on the price of the repairs.b
I am continually impressed by the top notch service team. They are very professional and have taken excellent care of my car and me.
The service guy met me immediately as I pulled in and was able to get me in and out very quickly.
I Love Lexus! They always take care of my car!!! I'm also grateful for my great customer service!!! Ron is always very helpful every time I need work done on my car!
Lexus of Santa Fe is the real deal(ership). Hospitable, inviting and comfortable- and that's just the furniture. The service reps are all knowledgeable, and accommodating (especially Brandon).
My purchase at Lexus of Santa Fe was astonishing - Janessa scheduled an appointment for a test drive and was there to greet me. I had a specific SUV in mind, and within minutes I was taking a test run with Adrian. The pre-owned vehicle was advertised in “superb condition”, and that was no exaggeration. Adrian, whose background started in the service department, was a phenomenal resource, especially in explaining the upgrades/differences from my 20 year old Lexus trade in. The entire experience was professional, no pressure, with none of the classic dealer back-and-forth that takes all day. I appreciated ...
Very nice people. No games. Buying my new Lexus NX 300 was a great experience.
Reviews & Testimonials | Lexus of Santa Fe